1. What types of pet products do you offer?
We offer a wide range of pet products including toys, clothing, and accessories for dogs and cats. Our products are designed to provide both functionality and style for your furry friends.
2. How do I choose the right size for my pet?
To ensure the perfect fit for your pet, we recommend referring to our size chart available on each product page. Simply measure your pet’s neck, chest, and length, and compare it to the measurements provided in the chart.
3. How long does shipping take?
For information concering our chipping times, please visit our Shipping & Handling page.
4. What is your return policy?
We have a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving the item. Please make sure the item is in its original condition, unused, and with all tags and packaging intact. For more details, please refer to our refund policy.
5. Can I cancel or change my order?
If you need to cancel or make changes to your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, we may not be able to make any changes.
6. How can I contact customer support?
If you have any questions, or concerns, or need assistance, you can reach our customer support team by emailing us at contact@puppystorage.com. We strive to respond to all inquiries within 24 hours.
7. Do you offer international shipping?
Yes, we offer international shipping to select countries. The availability and shipping rates will be calculated at checkout based on your location.
8. Are your products safe for pets?
Yes, the safety of our products is of utmost importance to us. We ensure that all our products are made from pet-friendly materials and undergo rigorous testing to meet safety standards.
9. Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment.
10. What is your refund policy?
We have a 30-day return policy for eligible items. If you are not satisfied with your purchase, please contact us within 30 days of receiving the item to initiate a return. For more details on our refund policy, please refer to our refund policy section.